Tap and Go no longer available

[FanaM1]

Hello @WM69.

We have temporarily disabled the tap to pay function on our app while it undergoes maintenance.

You can still use Apple, Samsung, Garmin, or Fitbit pay as alternatives in the meantime.

Please let me know if these solutions help.

Kind regards,

Fana.

Standard Bank Team.

[WM69]

Shocking - quietly disabling a function without bothering to tell customers. Putting customers in embarassing situations. What kind of service is this?

[FanaM1]

Hello there.

We have temporarily disabled the tap to pay function on our app while it undergoes maintenance.

You can still use Apple, Samsung, Garmin, or Fitbit pay as alternatives in the meantime.

Please let me know if these solutions help.

Kind regards,

Fana.

Standard Bank Team.

[Nyathi2]

Okay, fine! You didn't notify us about taking down the tap and pay function and we've made fools of ourselves trying to find it and creating long queues at tills. When will it be back??

[Zaayid1]

Agreed, at the very Standard Bank should let their clients now when functionality is removed. At the very least send out an email.

[wackeyza]

It would be very well received if the Standard Bank would kindly notify their clients when changes are made to their app. WE ARE YOU CLIENTS!!
Get your act together! Disgraceful.

[FanaM1]

Hi there.

Thank you for reaching out.

We have temporarily disabled the tap to pay function on our app while it undergoes maintenance.

You can still use Apple, Samsung, Garmin or Fitbit pay as alternatives in the meantime.

Kind regards,

Fana.

Standard Bank Team

[Trompiehay]

Also want to know whats going on

[Zaayid1]

My app no longer has the Tap and Go feature at the bottom of the sign in page. Can anyone advise? I have updated to the latest version and still nothing. I've checked and Tap and Go is activated for both my cards.