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Hi,

 

In June there was a query from someone called Louise, asking about the subject line above.

 

Mandy was going to refer this back to the developers. Is there any progress on this?

It has happened to me twice. Once about a month ago and last night again 15/7/2019.

 

Last time I panicked to the extent that I cancelled my cards and had new ones issued. Last night I got back into my account by changing details via the web, rather than the app.

 

IS THIS GENUINE OR NOT?

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I've had the same issue some time last year and today again, where they ask you for your bank card number as well as your ATM pin.
At least we know Standard Bank is making prompt work of resolving this issue given the responses that they gave you on here.
Honestly getting tired of Standard Bank's poor customer service.
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