Isn't it odd that Standard Bank has not replied to queries in their own community page. The comment before me was posted in January, and it is now September. If they can't be bothered to answer here, it shows a lack of care about their clients, and that maybe we should actually make the change to another bank.
With regard to my query, re-setting our mobile banking app with the request for both card number and atm pin at the same time looks dodgy to me, and I, for one, will not do this until they decide we are worth answering with a valid process, in line with their rules of never sharing this information, and that they would never ask for such. Standard Bank, please respond to our simple request, which, incidentally, has been happening since 2014 (a comment I saw while looking for answers to this query). One would expect this issue would have been resolved by now.