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Good day @Pap.
Under settings on Internet banking, there's an option called "Manage OTP preference."
It allows you to toggle between SMS and email.
Should the email not be on any of your banking profiles, our team will not be able to assist.
Please send us the below documents to enable us to assist you further.
front and back of your card.
3 specimen signatures
-Copy of ID and passport
letter confirming the email address you need to change the OTP's to and the card number you use for internet banking.
Upon receipt of all correspondence, our team will assist you effectively.
Forward them to [email protected] for immediate assistance.
Standard Bank Team
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