Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
05-04-2019 12:09 PM
Hello @Shaunmokwana95
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.
Kind Regards,
Mandy
05-04-2019 11:47 AM
27-09-2018 03:24 PM
Hello @ThapeloMone,
Please be advised that currently it's not possible to reverse transactions on the mobile banking app. You will need to visit your nearest branch or contact the customer care center on 0860 123 000 in order to be assisted with the reversal. Kindly note that the reversal will need to be done within 45 days of the transaction date.
Kind Regards,
Mandy
26-09-2018 10:46 AM