Transfer missing (large amount just gone)

[MandyP]

Hello @Buffylb,

Could I kindly advise that you forward both your account details, ID number and contact details to [email protected] with the subject line "transferred amount not received" so that our team can look into where the funds are currently hanging and assist further.

Kind Regards,

Mandy

[Buffylb]

I opened up an account via the app (a huge lump sum). Transfer from one of my accounts, now the amount doesn’t appear as a transaction from the account it was transferred from nor does the new account opened appear with the amount. It’s like that lump sum just disappeared. Should I be worried? It was a significantly large amount...