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Ucount rewards

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I've been trying to link my ucountbrewards to my banking app. I have followed all the step by step instructions but when I press the link button on the tile it keeps telling me that something went wrong. Please assist. Also I requested my ucount card be posted to me ages ago and I have still not received it. When I went to the branch to get one I was informed that all the branches are out of stock of cards. How can i use my rewards if I don't have a card —rather unfair from Standard bank.
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