18-10-2016 04:27 PM
19-10-2016 03:46 PM
Is your account linked to the UCount profile, if so then you will need to call the SBG mobile team on 0860 238 837 to assist with clearing the error message.
Standard Bank Team
25-10-2016 09:37 PM
This error usualy occurs when you have changed your UCount username in the UCount web portal. To fix the issue you will have to relink the UCount account to the dashboard,
As you have noticed there is currently no way to just delete the UCount tile; you have to delete and recreate the dashboard with the UCount tile on it.
This is definitely less than ideal and we are working on making this whole process a lot better.
01-11-2016 11:34 AM
I have the same problem with authenticate my Ucount. I then tried to phone the number that was supplied and get a message that it is conjested???? Now what???
02-08-2018 12:49 PM
You will not lose your beneficiaries after creating a new dashboard. You will, however, have to follow the following steps to correct the issue:
Once you have done this your Ucount tile will display your Ucount balances, Tier etc.
I have successfully performed the above mentioned and I didn't lose any of my beneficiaries.
Hope this helps.
12-03-2019 05:49 PM
I cannot see the balance on my ucount tile on my standardbank app on my cellphone.
If i delete my dashboard on computer and create it again, my UCount tile is not pulled in .
If i want to create a dashboard with my ucount card, it does not allow me to do so.
Please advise me what to do.