Unable to login since getting a new device

[FanaM1]

Good morning, @Yonela23.

I'm sorry to hear that you're having trouble logging in.

To assist you further, could you please provide more details about the issue you're encountering? Are you receiving any error messages? Have you tried resetting your password?

Once we have more information, we'll be able to help you resolve the issue promptly.

Looking forward to your response.

Warm regards,

Standard Bank Team

[Yonela23]

I can't login

[FanaM1]

Good day, Katlegophumo.

Thank you for getting in touch.

Please reach out to our digital team so we can assist with logging at 0860 123 000, options 3 and 4.

Regards,
Standard Bank Team

[Katlegophumo]

Unable to login lost phone I have started new email en I have new numbers

[FanaM1]

Good afternoon, member.

Thank you for getting in touch.

Please reach out to our digital team so we can assist with logging at 0860 123 000, options 3 and 4.

Regards,

Standard Bank Team

[0003050077084]

Im having a new phone and i want to sign in my standard bank app using my new phone

[FanaM1]

Hi @MrsMadida.

We'd like to assist.

Please tell us how you would like us to assist you.

Regards,

Standard Bank Team

[MrsMadida]

[email protected]

[Ndumisom]

If your phone is stolen?

[FanaM1]

Good day @Robyn0105.

Thank you for reaching out to us.

Once the device is linked, you should be able to process payments.

If the mobile device was used by someone else previously, you will be required to reach out to the previous owner and request that they remove the device from their profile.

For any assistance with your digital profile, please call us at 0860 123 000, options 3 and 4.

Please feel free to contact us if you need any further information.

Regards,

Standard Bank Team

[Robyn0105]

It says device registered already

[FanaM1]

Good day @t-5879.

Thank you for reaching out.

Kindly ensure that the mobile is not registered to a different user. If it is, kindly ask them to remove the device from the list of linked devices.

Once removed, it requires you to be DigiMe'd.

To link and secure your device, please follow the steps below:

• After logging in
• Click more
• Click your user ID or name.
• Click the link to secure your profile.

Once it has been linked, you should be able to use your banking app.

Let us know if you require further assistance on this.

Kind regards,

Fana.

Standard Bank Team

[t-5879]

When i try to put my user name and password it says device registered

[WisselsE]

After I activate the app  (version 3.38.3)  on my phone,  I am offered the option to sign in or register. In both cases, I am getting routed to an installation of google chrome, which is already installed on the system.  After studying this behaviour deaper, I found the standard bank app things that I am running a linux machine instead of an Android. I am still looking what the cause is of this.

[MBorain]

Unable to login to my device via fingerprint on my Samsung phone, deactivated the fingerprint  it says now that enhancement not supported

what do i do??? is this something to sort out by gouing to bank??? please help 

[FanaM1]

Hi @seaganyoung.

Please ensure that you have enough network coverage. If the error continues, please do get in touch with us on our email [email protected], reach out to us via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call us on 0860 123 000 option 3 then 4.

We'd like to have a look into it.

Kind regards,

Fana.

[seaganyoung]

I am unable to login to the Standard Bank app using my new device, all I get is an error: "Something went wrong"