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Virtual Card declined by credit card company

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TKz
New Member

Tried to purchase a game off steam with the virtual card and got an error message saying the above? Created card easily enough, topped up credit, double checked all numbers, doesn't work. Is there a waiting period before the virtual card becomes active?

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Community Coordinator

Hello @TKz,

 

Please be advised that currently a virtual card can only be used for domestic transactions. International transactions have not been enabled yet. The support team has confirmed that the feature for international transfers is in testing and is expected to go live soon. Please rest assured that all customers will be notified upon availability of this feature.

 

Kind Regards,

Mandy

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JaleelClaasen
New Member

Hi Mandy

Is there another way for us to make purchases if this feature is not active yet? I have also been having trouble to make any purchases on Steam. I only have an access account debit card at the moment and was told I am not able to use this specific card for online purchases, what other options do I have?

  

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