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A one-stop forum for all your banking questions
16-08-2022 04:37 PM
Hi @Calem97.
Thank you for reaching out.
If the voucher disappears, this means that the voucher has been redeemed.
In the event where the funds were not received, our instant money team can assist in sharing info regarding time and place of where the voucher was cashed out at.
The instant money contact details are 0860 466 639.
Please let me know if this resolves your query.
Kind regards,
Fana.
Standard Bank Team
14-08-2022 05:05 PM
same thing has happened to me.
10-08-2022 03:26 PM
Hi @BraLess.
Please get in touch with instant money for assistance. The number is provided below.
Kind regards,
Fana.
05-08-2022 08:29 AM
03-08-2022 05:27 PM
01-08-2022 02:51 PM
Hi @get_thomas.
Please contact instant money team on 0860 466 639 to investigate further.
Kind regards,
Fana.
30-07-2022 12:03 AM
Voucher is still gone even though the instant money service is fixed.
Is there a way to find out if that money has been drawn and if so at which place was it drawn
29-07-2022 03:32 PM
Hi i sent a voucher, the 1st attemp the person got an error message but when they tried 2nd time they get a message that the number has been used. The voucher dissapeared from my App and now the person keeps getting the same message. Please help this is urgent. Now i see that there has been a problem with the instant money service so can that cause the voucher to dissapear from my app?