Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Voucher not working

Reply
Highlighted
New Member
Hi,

I tried to get a money voucher today but when I attempted to redeem it the atm consistently said I cannot complete the action and I must try again. The voucher still appears on my mobile app. If I delete it will I get refunded?
0 Kudos
Reply
1 REPLY 1
Highlighted
Community Coordinator

Good Morning,

 

Please note that you can cancel the voucher on your APP. Kindly select Instant Money, click on the third option titled "manage your account" and the voucher will appear, from there, you can proceed to cancelling it. Please be advised that the pin that you used to create the account will be required, once provided, the voucher will be cancelled and the money will be refunded to you.

 

Kind Regards,

Mandy

0 Kudos
Reply