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Milesj
Occasional Visitor

Voucher

How do I check if a voucher has been redeemed?
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Community Coordinator

Re: Voucher

Hello @Milesj,

 

Please be advised that when you create the Instant Money voucher, the funds will be debited from your account and secured until the receiver redeems the cash voucher. Kindly note that during this time, you will be able to access the voucher on your mobile banking app should you wish to recall/delete it or to change the pin number. You will be able to access your created voucher under "Manage Vouchers" on the App provided that it hasn't been redeemed by the receiver. Any unredeemed vouchers will appear under "Manage Vouchers" using these steps:

 

  • Log onto the Mobile Banking App,
  • On your home screen, tap on "more",
  • Tap on "send instant money",
  • Tap on "manage vouchers" to view the unredeemed vouchers if there are any.

Kind Regards,

Mandy

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Jaun1
Occasional Visitor

Re: Voucher

How can I check if the voucher has been redeemed
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