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airtime not coming through

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angelodienek
New Member

airtime not coming through

Purchased airtime the money went off my accountbut I never rreceived the airtime
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10 REPLIES
Community Coordinator

Re: airtime not coming through

Hi

 

There are delays being experienced with Cell C airtime and they are currently resolving this issue from their side. If the airtime purchased is not Cell C, please contact us on 0860 238 837 so that we may assist you further.

 

Regards,

Standard Bank

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zbjansen
Visitor

Re: airtime not coming through

I bought airtime from the standard bank app for cell c at about 11, and it's still not reflecting. I have contacted cell c directly and they state nothing is yet reflecting on their side. The balance were taken off my account
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koketsokomati1
New Member

Re: airtime not coming through

I have the same problem. Yesterday I purchased three vouchers, none of them came through. Today I purchased one voucher and it came through. When should I expect yesterday's vouchers?
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Community Coordinator

Re: airtime not coming through

Hello @koketsokomati1,

 

We have consulted with our technical team and they have confirmed that they were running modification changes on the Cell C bundles feature which resulted in airtime/data not coming through on time. The team has also confirmed that this issue has been fixed and funds should be reversed as soon as possible. Apologies for the inconvenience.

 

Regards,

Mandy

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thato1
New Member

Re: airtime not coming through

Hello

I purchased cell c airtime online but I havent received it yet the money has left my account. Please assist me.

 

Regards

Thato 

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Julian
Occasional Visitor

Re: airtime not coming through

Yesrerday I purchased three vouchers for MTN. Nothing came through.

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Community Coordinator

Re: airtime not coming through

Hello @Julian,

 

Could you kindly forward your query, account details, ID number and contact details to [email protected] with the subject line "airtime not coming through" so that we may be able to look into the source of the issue and assist you further.

 

Kind Regards,

Mandy

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Nondumiso99
New Member

Re: airtime not coming through

Definitely unhappy with purchasing cellc airtime and not having it come through. It's very frustrating to experience such problems. This is the first time this happened to me this morning, and I'm quite upset about this.

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Chikirchner
Occasional Visitor

Re: airtime not coming through

I bought vodacom data yesterday and it is still not showing but the money has been taken out of my account.
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Community Coordinator

Re: airtime not coming through

Hello @Chikirchner,

 

Could you kindly contact customer care on 0860 123 000 or forward your query, account details, ID number and contact details to [email protected] with the subject line "data not received" so that we may be able to look into the source of the issue and assist you further.

 

Kind Regards,

Mandy

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