banking app

[FanaM1]

Good morning, @mbalenhlelekone.

We appreciate you reaching out to us.

Please be sure you reset your password using the information you used when you first registered.

Please use options 3 and 4 to contact our digital staff at 0860 123 000 if you can't remember the information.

Please let us know whether you were able to reset your login credentials.

With regards,

Team Standard Bank

[mbalenhlelekone]

Hi, I am struggling to log in to my app due to forgotten password and I can't recover it.

[Manyonge]

Thank you

[russel]

You should call 0860 123 000 to update your cellphone number.

[Thapi0505]

Hi my cell phone app is still linked with the previous number so each time I try to use it sends a pin to that number and I'm not using that number anymore

[russel · Accepted solution]

You may call 0860 123 000 to update your profile securely. Be aware that it may be necessary to produce documents at some stage. I recommend calling as your first option.

[Siphesihle3]

Hi.

I need help with registering for the standard banking app. Thing is, when I try  to register, they ask for the same details that they have on their records (email address or cellphone number). The problem is I lost my phone, so I no longer have that email address and cellphone number. So I was asking, how do you update your details without going to the bank? Is there any website where I can update my details online? or is it compulsory that I have to go to my nearest bank ( which I don't have) to update my details?