A one-stop forum for all your banking questions
26-02-2018 11:31 AM
23-02-2018 11:38 AM
This is a query to undertsand how to update my contact/mobile number which is associated with an Standard bank account that i currently am holding .
The issue I have here is that, I'm not staying in South Africa currently to come down to the branch office and update the contact number.
Please could you provide an alternative as to update the contact details.
Kindly oblige and provide a solution to this problem
11-02-2018 11:08 AM
This is not a technical issue on our site. Please note that all profiles are linked to the contact details provided when you open your account. The only way this might have been an issue is when a client has changed their contact details and it is not linked on our systems.
Let me know if this is still an issue on your side for further assistance.
11-02-2018 09:35 AM
09-01-2018 05:16 PM
09-10-2017 01:26 PM
I can imagine your frustration on this, we can assist by confirming what happened when you attempted to change your number at the branch.We currently don't have that feature on both the app and Internet Banking for changing/amending your contact number.
This should form part of our new development in future to safe guard you as our client. Please mail us with your full query and account details including the number you would like to change.
You can mail us here: [email protected]
06-10-2017 06:45 PM
Standard Bank. Seriously WTF is this??? I even went to the bank to change my phone number and nothing happened, this has got to be the most retarded system ever, did your app developers even test the site? Well done.... Best Internet Banking App Ever 10/10
28-06-2017 10:29 AM
I have sent and email to the mentioned email address above and still have not recieved any reponse what so ever...
Can some please assist me, I've called the call center numerous time and they have failed to assist me aswell, what do i need to do to get some help.
27-06-2017 11:28 AM
I have visited the branch and updated my number at the Protea Mall Branch with the consultant Sanele as instructed and guess what the OTP is still being sent to my old number, and 24hours have past.
Talk about Moving Forward, This is such an inconvenience. What do i have to do to get this resolved???
Please can a consultant contact me on xxx xxx xxxx.
26-06-2017 09:53 AM
I have attaempted to contact the number you provided to get assitance in changing my number for the banking app and i was told that i can not change my number over the phone and i need to go to my nearest branch.
which is the correct information here?