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Community


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Community

A one-stop forum for all your banking questions

changing cell number

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naude41
Occasional Visitor
This is very disappointing and inconvenient to go through all the trouble and not being helped or responded to. I've changed my number. But my app is still linked to my old number.. I've been to numerous branches only to get a sorry we can't help you, called numerous centre's just to waist Airtime and ive send numerous emails to [email protected] and haven't once! Recieved a response from them? Like whats up guys? Unprofessional
Boitumelo
Community Coordinator

Hello @ZollBlade,

 

I can imagine your frustration on this, we can assist by confirming what happened when you attempted to change your number at the branch.We currently don't have that feature on both the app and Internet Banking for changing/amending your contact number.

 

This should form part of our new development in future to safe guard you as our client. Please mail us with your full query and account details including the number you would like to change.

 

You can mail us here: [email protected]

 

Regards,

Boitumelo

ZollBlade
Occasional Visitor

Standard Bank. Seriously WTF is this??? I even went to the bank to change my phone number and nothing happened, this has got to be the most retarded system ever, did your app developers even test the site? Well done.... Best Internet Banking App Ever 10/10

Thobile1
New Contributor
Boitumelo
Community Coordinator

Hello Kamo,

 

I will follow up with the team and we will respond to your email. Apologies for the delay.

 

Reagards,

Boitumelo

Kamo_magesh
New Contributor

Good day 

 

I have sent and email to the mentioned email address above and still have not recieved any reponse what so ever...

 

Can some please assist me, I've called the call center numerous time and they have failed to assist me aswell, what do i need to do to get some help.

 

Regards

Boitumelo
Community Coordinator

Hello Kamo, 

 

The best way to resolve this is to make sure that we confirm if the details correspond with your requested number for your OTP's. Please email us your account details and contact in question to: [email protected] for further assistance.

 

Regards,

Boitumelo

Kamo_magesh
New Contributor

Good day

 

I have visited the branch and updated my number at the Protea Mall Branch with the consultant Sanele as instructed and guess what the OTP is still being sent to my old number, and 24hours have past.

 

Talk about Moving Forward, This is such an inconvenience. What do i have to do to get this resolved???

 

Please can a consultant contact me on xxx xxx xxxx.

 

Regards

ilanampiti
Community Coordinator

Hello Kamo_magesh,

 

You need to visit a branch to change your number for the banking app. I apologise for the miscommunication. 

 

 

Kamo_magesh
New Contributor

Good day.

 

I have attaempted to contact the number you provided to get assitance in changing my number for the banking app and i was told that i can not change my number over the phone and i need to go to my nearest branch.

 

which is the correct information here?

 

 

ilanampiti
Community Coordinator

I apologise for the inconvenience caused.

suzyq
Regular Visitor
I did phone...but was told that I have to go into the bank to change it. That's very inconvenient!
melissabrits
Visitor
Did you get it fixed yet?
StandardBank
Community Coordinator

Hi miyonceesithole, please visit your nearest branch to link your new cellphone number.

miyonceesithole
Visitor
Hi I also changed my cell number yesterday but still it sent to old number.I've also sent an email to [email protected] they don't reply I want help as soon as possible
StandardBank
Community Coordinator

Hi kenyg380, 

 

How can I assist you?

kenyg380
New Member
StandardBank
Community Coordinator

Hi 100goldstone,

 

Please forward your query to [email protected] with your ID number and contact details, so one of our consultants can investigate this matter.

100goldstone
New Contributor
I have been to the branch in Howick to change it but it's still sending my OTP to my old number
100goldstone
New Contributor
I have the same problem