Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
27-11-2018 06:10 PM - edited 27-11-2018 06:12 PM
Good day
I have the same problem. My OTP was set to go to my email as I am out of the country and it has worked perfectly. I just got a new phone and so had to download the app again. As soon as I logged into the new app it sent my verification to my old cellphone number. I don't understand why this could happen when it's been working fine until now.
Being overseas I cannot go to the branch and with the time difference it is very difficult to call. I just sent an email to [email protected] and got a delivery failure. How am I supposed to resolve this?
22-11-2018 07:17 AM
OTP -changing cell number/email address
Having to go to a branch for this is rediculous really.
On the old internet banking the function was available, too many self-service functions have been excluded from the ne internet banking.
Standard bank are you moving backwards?
07-11-2018 10:09 AM
Hello @Clotilda1972,
Please be advised that you will need to visit your nearest branch in order to be assisted with amending your contact details. Kindly remember to take your ID document with.
Kind Regards,
Mandy
06-11-2018 01:55 PM
I lost my old cellphone. I will like to use the current number.
01-11-2018 11:43 AM
25-10-2018 05:15 AM
23-10-2018 11:35 AM
02-10-2018 12:25 PM
Hello @Fionanz1,
Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "changing cell number" so that we can look into this matter and assist you further.
Kind Regards,
Mandy
01-10-2018 10:52 AM
01-10-2018 10:05 AM
Hello @Dumimathebula1,
Please be advised that currently the feature to amend your contact number on our self service channels, i.e. the mobile banking app and the online banking platform hasn't been enabled. You will need to visit your nearest branch with your ID booklet in order to be assisted with the switch.
Kind Regards,
Mandy
30-09-2018 01:11 AM
30-07-2018 09:54 PM
30-07-2018 09:52 PM
29-07-2018 05:29 PM
08-07-2018 09:11 PM
29-06-2018 09:47 AM
Good day,
Please assist me
I am out of options
I have called the Mobile Banking Customer Care Centre on the 0860238837 number and requested that my cell number needs to be changed to my new contract phone
My old cell number has been cancelled ever since I recieved my contract phone
I was advised that they can not assist over the phone and that I will need to go into the branch
So I went to Standard bank Cradlestone Mall yesterday and I asked that my cell number gets updated / changed
I was advised that it will take 3hrs to reset
This morning when I tried logging in, again it shows that the OTP has been sent to my old cell number
Please assist
Thank you
19-06-2018 05:54 PM
@mogammad wrote:
Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.
@mogammad wrote:
Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.
11-06-2018 06:53 PM
31-05-2018 11:25 AM
Hello @Mqondisi-Gumede,
Could I kindly advise that you visit your nearest branch with your ID book and proof of residence in order to be assisted with updating your contact details.
Kind Regards,
Mandy
30-05-2018 02:20 PM