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changing cell number

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Vera
Occasional Visitor
Yes, I feel the same.
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Chantelle18
Occasional Contributor
Hi,

I'm experiencing the same problem except I'm out of the country and need assistance to change it so my notifications can be sent to email address... My phone number changes every few weeks as I'm traveling for work. I don't have roaming so I can't phone a SA number. Can I be assisted with an email address for someone who I can contact?
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Highlighted
Chantelle18
Occasional Contributor
Hi,

I'm experiencing the same problem except I'm out of the country and need assistance to change it so my notifications can be sent to email address... My phone number changes every few weeks as I'm traveling for work. I don't have roaming so I can't phone a SA number. Can I be assisted with an email address for someone who I can contact?
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Dumimathebula1
New Member
how do I change cell number without having to call or visiting the branch?
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Community Coordinator

Hello @Dumimathebula1,

 

Please be advised that currently the feature to amend your contact number on our self service channels, i.e. the mobile banking app and the online banking platform hasn't been enabled. You will need to visit your nearest branch with your ID booklet in order to be assisted with the switch.

 

Kind Regards,

Mandy

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Fionanz1
Occasional Visitor
I am an international customer - unless you have branches in NZ - in my city... I cannot visit one... I’ve also tried calling S.B international phone numbers but the recorded message says the number is no longer in use?
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Community Coordinator

Hello @Fionanz1,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "changing cell number" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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OctLiz
New Member
I experienced the same problem today
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Quanda
New Contributor
Standard bank is retarded to innovation. Why do we call for all the little things naaa?????
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Palesaneelo97
Occasional Visitor
Help me get my bank account number
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Clotilda1972
New Member

I lost my old cellphone. I will like to use the current number.

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Community Coordinator

Hello @Clotilda1972,

 

Please be advised that you will need to visit your nearest branch in order to be assisted with amending your contact details. Kindly remember to take your ID document with.

 

Kind Regards,

Mandy

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Gen
New Member

OTP -changing cell number/email address

 

Having to go to a branch for this is rediculous really.

On the old internet banking the function was available, too many self-service functions have been excluded from the ne internet banking.

 

Standard bank are you moving backwards?

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Reds
Occasional Visitor

Good day

 

I have the same problem. My OTP was set to go to my email as I am out of the country and it has worked perfectly. I just got a new phone and so had to download the app again. As soon as I logged into the new app it sent my verification to my old cellphone number. I don't understand why this could happen when it's been working fine until now.

 

Being overseas I cannot go to the branch and with the time difference it is very difficult to call. I just sent an email to [email protected] and got a delivery failure. How am I supposed to resolve this?

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Mellisca76
New Contributor
Standard bank. Moving backwards. One would think by now, you would be allowed to change your number on the app instead of having to deal with the inconvenience of actually going into a branch.aarrghgggg frustrating!!!!!
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Mellisca76
New Contributor
Standard bank. Moving backwards. One would think by now, you would be allowed to change your number on the app instead of having to deal with the inconvenience of actually going into a branch.aarrghgggg frustrating!!!!!
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Liefies123
Visitor
How do I change my cell number
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Skyespirit
Occasional Visitor
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khanyisile
Regular Visitor
Me too, I need help
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Community Coordinator

Hello @khanyisile,

 

There is a security process attached to changing personal details online or at the nearest branch. To assist you further on this you can contact us here: 0860 123 000 for further assistance with your request. Note, we will need to verify your account by taking you through security check process in order to assist further on this.

 

Let us know should you require further assistance on this.

 

Regards,

Boitumelo

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