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23-01-2019 02:19 AM
23-01-2019 12:52 AM
14-01-2019 10:11 AM
Hello @khanyisile,
There is a security process attached to changing personal details online or at the nearest branch. To assist you further on this you can contact us here: 0860 123 000 for further assistance with your request. Note, we will need to verify your account by taking you through security check process in order to assist further on this.
Let us know should you require further assistance on this.
Regards,
Boitumelo
28-12-2018 05:25 PM
22-12-2018 03:50 PM
09-12-2018 04:58 PM
05-12-2018 02:12 PM
05-12-2018 02:11 PM
27-11-2018 06:10 PM - edited 27-11-2018 06:12 PM
Good day
I have the same problem. My OTP was set to go to my email as I am out of the country and it has worked perfectly. I just got a new phone and so had to download the app again. As soon as I logged into the new app it sent my verification to my old cellphone number. I don't understand why this could happen when it's been working fine until now.
Being overseas I cannot go to the branch and with the time difference it is very difficult to call. I just sent an email to [email protected] and got a delivery failure. How am I supposed to resolve this?
22-11-2018 07:17 AM
OTP -changing cell number/email address
Having to go to a branch for this is rediculous really.
On the old internet banking the function was available, too many self-service functions have been excluded from the ne internet banking.
Standard bank are you moving backwards?
07-11-2018 10:09 AM
Hello @Clotilda1972,
Please be advised that you will need to visit your nearest branch in order to be assisted with amending your contact details. Kindly remember to take your ID document with.
Kind Regards,
Mandy
06-11-2018 01:55 PM
I lost my old cellphone. I will like to use the current number.
01-11-2018 11:43 AM
25-10-2018 05:15 AM
23-10-2018 11:35 AM
02-10-2018 12:25 PM
Hello @Fionanz1,
Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "changing cell number" so that we can look into this matter and assist you further.
Kind Regards,
Mandy
01-10-2018 10:52 AM
01-10-2018 10:05 AM
Hello @Dumimathebula1,
Please be advised that currently the feature to amend your contact number on our self service channels, i.e. the mobile banking app and the online banking platform hasn't been enabled. You will need to visit your nearest branch with your ID booklet in order to be assisted with the switch.
Kind Regards,
Mandy
30-09-2018 01:11 AM
30-07-2018 09:54 PM