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changing cell number

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Veruschka
New Contributor
I have a new number
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Veruschka
New Contributor
I need to change my cell number i have a nrw onr
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Community Coordinator

Hello @Veruschka,

 

Please be advised that you will need to visit your nearest branch or contact our customer care on 0860 123 000 in order to be assisted further with updating your contact details.

 

Kind Regards,

Mandy

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Reckadevi
New Contributor
I need to change my cell no.as the OPT is going to to my old phone no.please help as I am away in India
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31
Visitor
I went to westgate branch but I'm still struggling
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NENZHESI
New Contributor
How do I change my cellphone numbers
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NENZHESI
New Contributor
How do I close my notice account
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Vusimuzi09
Occasional Visitor
I have the very same problem
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Community Coordinator

Hello @Vusimuzi09,

 

Please be advised that you will need to visit you nearest branch in order to update your contact details. Please remember to take your Identity Document with.

 

Regards,

Mandy

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Pattie222
Visitor
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Rasool
New Member
How does one change the cell number without visiting a branch?
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Community Coordinator

Hello @Rasool,

 

Please be advised that the other option that you have is to contact customer care on 0860 123 000. A security check will need to be done and then they should be able to assist you with amending your contact details.

 

Kind Regards,

Mandy

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Jigs
Occasional Visitor
0661799001 to 0799584310
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Anele23
Occasional Visitor
I did but it still showing the old number
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Menzisto
Occasional Visitor
I have visited two time but still the cellphone number in tje app doesn't change
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Thato9
Occasional Visitor
Same to me
It’s sends the verification code to my old number.
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RobertKorb
Occasional Visitor
Ive been to my branch to change my number. After asking 10 times if the number will be linked to my banking app Im still not getting my otp on my new number. Ive sent an email numerous emails to your support team with no reply. Im unable to go in to the branch again. Can you please assist me with this problem
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Mnyamezeli
Regular Visitor
I was at the Westgate Mall branch in Mitchell's Plain today and I was informed that my new cellphone number has been linked to my SBSA profile, and it will be operational after 2 hrs. However, to this hour whenever I do a transaction via my SBSA App, an OTP is sent to the old number which does not exist any longer.
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