changing cell number

[Mxolisi6]

I experiencing the same problem... I change my number Dan I went to the branch to update my new number everything was look fun bcoz notifications msgs was sent to my new number... Up until m trying 2 send money that wher I found problem because ther sent OTP one time code to my older number...

[Legs]

You have to go into your nearest branch. Very inconvenient, everything has to be done in the bank.

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@mogammad wrote:
Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.

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[Strike]

I have visited the branch more than 5 times, and all they tell me is it will be fixed in 24 hours but nothing happens.

[Neil4]

How can i change my phone number

[ratchaneeannand]

I m stay at the farm cery far from town maby u can help

[luvuyocmtshazo]

Hi my output pin it's been sending to my old number. Can some one assist me?

[Mnyamezeli]

I was at the Westgate Mall branch in Mitchell's Plain today and I was informed that my new cellphone number has been linked to my SBSA profile, and it will be operational after 2 hrs. However, to this hour whenever I do a transaction via my SBSA App, an OTP is sent to the old number which does not exist any longer.

[RobertKorb]

Ive been to my branch to change my number. After asking 10 times if the number will be linked to my banking app Im still not getting my otp on my new number. Ive sent an email numerous emails to your support team with no reply. Im unable to go in to the branch again. Can you please assist me with this problem

[Thato9]

Same to me
It’s sends the verification code to my old number.

[Menzisto]

I have visited two time but still the cellphone number in tje app doesn't change

[Anele23]

I did but it still showing the old number

[Jigs]

0661799001 to 0799584310

[MandyP]

Hello @Rasool,

Please be advised that the other option that you have is to contact customer care on 0860 123 000. A security check will need to be done and then they should be able to assist you with amending your contact details.

Kind Regards,

Mandy

[Rasool]

How does one change the cell number without visiting a branch?

[Pattie222]

0712228135

[MandyP]

Hello @Vusimuzi09,

Please be advised that you will need to visit you nearest branch in order to update your contact details. Please remember to take your Identity Document with.

Regards,

Mandy

[Vusimuzi09]

I have the very same problem

[NENZHESI]

How do I close my notice account

[NENZHESI]

How do I change my cellphone numbers

[31]

I went to westgate branch but I'm still struggling