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Community


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Community

A one-stop forum for all your banking questions

changing cell number

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178 REPLIES 178
FanaM1
Community Coordinator

Hi @Mel10.

 

Thank you for sharing. Please send an email [email protected], and request for contact details to be updated. Kindly include the following:

1. Name of the branch visited.

2. ID number.

3. Old and new contact details.

 

My team will be able to assist.

 

Kind regards.

Fana

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Mel10
New Contributor
I did I even received a SMS to confirm that it was charged but still the OTP pin is being sent to my old number
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Mel10
New Contributor
I did and I even got the SMS to verify that my number is changed but sgill the OTP is sent to my old number
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Mel10
New Contributor
No I did not get it fixed I went into the branch to change my phone number but still it is not changed
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Noluthando24
New Member
I need to change my number to 0651371030
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FanaM1
Community Coordinator

Hi Spheangel,

 

You will need to register the new number with our branch team. Please visit your nearest branch for assistance.

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Spheangel
New Member
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Shaunie22
Visitor
Look l have being to change there for that to get the otp the but it still my old can't there be a way if there can be to do phone by phone
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siphokazi4
New Member
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shaundrylee
New Member
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PmF
New Member
Hi is there another way to change your phone number if you are unable to go to the nearest branch?
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Mepho
Solution
Community Coordinator
Hello Mogammad, personal details and One Time Pins can only be amended by our branch teams for the security of your account. Please visit your nearest branch. The team will be more than happy to help you with this request.
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Ilana10
Community Coordinator

Hello Chris1991,

You need to visit your nearest branch for this, a consultant will need to verify the details that are on the system.

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Ilana10
Community Coordinator

Hello mogammad,

 

You need to visit your nearest branch for this, a consultant will need to verify the details that are on the system.

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GRibbleE
New Member
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Siyabonga18
New Contributor
I'm still busy trying to register but it promising
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Siyabonga18
New Contributor
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Jerome1979
New Contributor
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Jerome1979
New Contributor
Can I change cell nr online
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Jerome1979
New Contributor
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