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Community


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changing cell number

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New Contributor
Same with me, I think they haven't figured that one out yet
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Visitor
Hi i want to update my contact
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New Member
I went into the branch today to change my cell number, but otp and messages still goes to old number... very inconvenient working with 2 sim cards.. really thought this was sorted out. Petrol and time wasted going to a branch..
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New Contributor

This used to be an option available on Internet Banking. Other banks allows you to change your contact numbers at ease on their Apps as a fraud risk it's crucial to have an easy way to update the number you get notified by SMS for activity on your account.

 

Is Standard Bank planning to not make their App world class (or at least in line with your local competitors), or should customers stand in a long que or waste R200 airtime just to get through to a consultant for a cellphone number change?  

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New Contributor

Please note my new cell phone number +447544487957

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New Member

Dear All,

I have exactly similar issues with Standard bank at the moment. Moved overseas I have a new cell number today(as compared to what I had in the past in South Africa) and its practically impossible to get a decent and efficient help from standard bank so that I can at least register for internet banking. I have sent about 20 emails requesting help but its been a ping pong backward and forward, different persons replying asking the same questions again and again and passing the bucks to different departments at standard bank.The last one I received was today where I was requested to register for DigiMe via a mobile Apps. Of course once the registration is done and you try to link your accounts, you are asked for a cell number - and guess what its still the old SA cell number - So I am back to square one (in fact I suspected that and mentioned it to the support before..).I unfortunately have the feeling that I am just not dealing with an profesional organisation anymore - and standard bank does not seem to knaw whats going on! This back and forth emails have been going on since 6 October ..almost 1 month now -and still no solution.

Wondering if someone can help!??

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