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Community


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Community

A one-stop forum for all your banking questions

changing cell number

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Roxannesima
New Contributor
Same with me, I think they haven't figured that one out yet
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Managa
Visitor
Hi i want to update my contact
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jaco77
New Member
I went into the branch today to change my cell number, but otp and messages still goes to old number... very inconvenient working with 2 sim cards.. really thought this was sorted out. Petrol and time wasted going to a branch..
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ACS1
New Contributor

This used to be an option available on Internet Banking. Other banks allows you to change your contact numbers at ease on their Apps as a fraud risk it's crucial to have an easy way to update the number you get notified by SMS for activity on your account.

 

Is Standard Bank planning to not make their App world class (or at least in line with your local competitors), or should customers stand in a long que or waste R200 airtime just to get through to a consultant for a cellphone number change?  

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Tlr1952
Occasional Contributor

Please note my new cell phone number +447544487957

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Nav001-CH
New Member

Dear All,

I have exactly similar issues with Standard bank at the moment. Moved overseas I have a new cell number today(as compared to what I had in the past in South Africa) and its practically impossible to get a decent and efficient help from standard bank so that I can at least register for internet banking. I have sent about 20 emails requesting help but its been a ping pong backward and forward, different persons replying asking the same questions again and again and passing the bucks to different departments at standard bank.The last one I received was today where I was requested to register for DigiMe via a mobile Apps. Of course once the registration is done and you try to link your accounts, you are asked for a cell number - and guess what its still the old SA cell number - So I am back to square one (in fact I suspected that and mentioned it to the support before..).I unfortunately have the feeling that I am just not dealing with an profesional organisation anymore - and standard bank does not seem to knaw whats going on! This back and forth emails have been going on since 6 October ..almost 1 month now -and still no solution.

Wondering if someone can help!??

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Baki
New Member
I no longer have access to my old number and I would like to continue sending a voucher, what can be an alternative if I can't find changing a cellphone number option on my internet banking. Please advise on how do I change my cell number
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Veruschka
New Contributor
Changing cell number
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thomascoetzee
New Contributor
I can not call because I have moved over seas .so I need a new number to get OTPs
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thomascoetzee
New Contributor
I am in a different country. So how can I get my number changed as I can’t go to a branch
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pamela09
New Member
Changed Cel phone 0836297840
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Tlr1952
Occasional Contributor

Please note my cel phone number has changed to +447544487957 L A Lindsey-Renton 

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Rony
Occasional Visitor
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sakkie71
New Contributor
Hi,
I went that route, to visit my branch, and the staff couldn't assist. They were totally clueless as to what to do. So please can someone give us the proper way forward as to how one changes the cell number for notifications please ? Alternatively, give your clients the option to do it on the banking app. There is no way that I will attempt the branch again for this problem.
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Thh
New Member
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Monwacivil
Occasional Visitor
How do you change cell number ...for online OTP
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MfanaFuthi74
Occasional Visitor
I also have the same problem even the branch failed me 3times,I only wanted them to change the number where I receive the OTP only from my old to the new number, please help
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Sweets96
New Member
0613466055 is my new number.... The 0842169842 was stolen
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Kiddpre
New Member
Im willing to change my cell number
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