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how do I reverse a voucher created but not used

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chantal1
New Contributor
I created a voucher on the app but I didn't use it. Anyway of cancelling it
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Community Coordinator

Hi Chantal1,

 

There is an option to go to the history and then you can choose that voucher and delete it.

 

Regards,

Standard Bank Team

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moshryan
Occasional Contributor

I have the same problem... I did a cashsend voucher of R1000 about 2 months ago which i never used...when i try cancel the voucher it says "unexpected error has occured". Hopefully you (std. bank) can assist us.

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Community Coordinator

Hi Moshryan,

 

I can only assist with Instant Money issues.

 

Regards,

Standard Bank Team

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moshryan
Occasional Contributor

Great, that'll be most appreciated thanks!

 

What do you need from me in order to fix it?

 

Ryan

 

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Solution
Community Coordinator

Hi Moshryan,

 

Do you have a Standard Bank Account where you were sending the Instant Money from?

 

Regards,

Standard Bank Team

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riaanwolmarans
Visitor

I created a voucher but when you enter it it saY's invalid voucher number now what now how do I get the money back.

 

 

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Community Coordinator

Hi,

 

Please contact the Instant Money call center on 0860466639 for assistance on this matter.

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monamlev
New Contributor
If I delete the voucher the money will go back in the account?
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monamlev
New Contributor
Yes, how do i reverse instant money back in to my account?
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nelsonlaviano45
Occasional Contributor
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nelsonlaviano45
Occasional Contributor
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Community Coordinator

Hi,

 

Please contact the Instant Money helpdesk at [email protected] for assistance. 

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mikiw
Occasional Visitor
If I delete the instant voucher on the app (where I created it) will the money go back into my account?
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Community Coordinator

Hello @mikiw,

 

Please be advised that once you cancel the voucher, the funds should be reversed into your account within 24 hours.

 

Regards,

Mandy

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