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how do I reverse a voucher created but not used

Solved
Reply
14 REPLIES 14
MandyP
Community Coordinator

Hello @mikiw,

 

Please be advised that once you cancel the voucher, the funds should be reversed into your account within 24 hours.

 

Regards,

Mandy

mikiw
Occasional Visitor
If I delete the instant voucher on the app (where I created it) will the money go back into my account?
ilanampiti
Community Coordinator

Hi,

 

Please contact the Instant Money helpdesk at [email protected] for assistance. 

nelsonlaviano45
Occasional Contributor
nelsonlaviano45
Occasional Contributor
monamlev
New Contributor
Yes, how do i reverse instant money back in to my account?
monamlev
New Contributor
If I delete the voucher the money will go back in the account?
StandardBank
Community Coordinator

Hi,

 

Please contact the Instant Money call center on 0860466639 for assistance on this matter.

riaanwolmarans
Visitor

I created a voucher but when you enter it it saY's invalid voucher number now what now how do I get the money back.

 

 

StandardBank
Solution
Community Coordinator

Hi Moshryan,

 

Do you have a Standard Bank Account where you were sending the Instant Money from?

 

Regards,

Standard Bank Team

moshryan
Occasional Contributor

Great, that'll be most appreciated thanks!

 

What do you need from me in order to fix it?

 

Ryan

 

StandardBank
Community Coordinator

Hi Moshryan,

 

I can only assist with Instant Money issues.

 

Regards,

Standard Bank Team

moshryan
Occasional Contributor

I have the same problem... I did a cashsend voucher of R1000 about 2 months ago which i never used...when i try cancel the voucher it says "unexpected error has occured". Hopefully you (std. bank) can assist us.

StandardBank
Solution
Community Coordinator

Hi Chantal1,

 

There is an option to go to the history and then you can choose that voucher and delete it.

 

Regards,

Standard Bank Team

chantal1
New Contributor
I created a voucher on the app but I didn't use it. Anyway of cancelling it
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