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Community


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Community

A one-stop forum for all your banking questions

how to cancel or reverse a debit order

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nelsonlaviano45
Occasional Contributor
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Conzaconza7
New Contributor
How to cancel or reverse a debit order
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Conzaconza7
New Contributor
How to cancel or reverse a debit order on my phone
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ilanampiti
Community Coordinator

Hi,

To cancel or reverse your debit order, please visit your nearest branch to have them reversed. 

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wwhlamyviolet
Regular Visitor
How to cancel or reverse a debit order
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XpNish
New Member
Call this number 0860101341 During working hours...Speak to a consultant and have the exact amount ready which you want to stop. Quick response.
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deejay
Visitor
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weiman4
New Member
Why is this not possible? Even Capitec bank has this function on their cellphone banking. Std bank needs to improve
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lindsayhss
Occasional Visitor
I have read through the cancellation of debit queries. 1. SB response to it , not professional .
2. People complaint about the App that does not have the functionality, clearly by now, it should be resolved, by being available on the App.
3. Not sure, if your time frame is really 48hours, at FNB the money is immediately back in your account after reversal.
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daisyg35
New Contributor
On the 24th I requested via secure message to have a debit order reversed that went off that very same hour. NO RESPONSE to date. This was done after someone called me, when replied with fraud, and advise me to go into my branch. I am travelling and was advised a secure message to my branch will recall the funds! No wonder I have my business account with FNB. Theread you truly have control of your funds!
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busisiwe23bm
Contributor

Hi Daisyg35,

 

I apologise for that. Which platform did you use to send the secure message?

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daisyg35
New Contributor
Hi. It was a secure message from my online banking profile.
The old site....
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daisyg35
New Contributor
Hi there
it was a secure message from my online banking profile...the old site
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tlaliqueen3
Occasional Visitor
How to reserve debit order on my phone?
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Boitumelo
Community Coordinator

Hello Tlali,

 

We currently don't have this feature available on the app. This will form part of our development plan in future, please visit the nearest branch for further assistance on this.

 

Regards,

Boitumelo

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Corinne
New Member
I need to reverse a debit order on my account via mobile banking as the quess at my local branch is very long and my lunch very short.
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Boitumelo
Community Coordinator

Hello @Corinne

 

The alternative way besides visiting your nearest branch is to resolve this via our contact centre: 0860 123 000 to reverse your debit order. Note the option is not currently available on the app hence you will have to contact us for security purposes.

 

Regards

Boitumelo

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Boitumelo
Community Coordinator

Hello @Corinne

 

The alternative way besides visiting your nearest branch is to resolve this via our contact centre: 0860 123 000 to reverse your debit order. Note the option is not currently available on the app hence you will have to contact us for security purposes.

 

Regards

Boitumelo

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Sihle_mankazana
Occasional Visitor
I have the same issue. I've been calling your customer service with no response. Can someone get back to me because I cannot go to the branch currently.
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MandyP
Community Coordinator

Hello @Sihle_mankazana,

 

Please be advised that you can forward your contact details, account information and ID number to [email protected]dardbank.co.za in order to grant us an opportunity to investigate this issue and assist with a resolution.

 

Regards,

Mandy

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