A one-stop forum for all your banking questions
01-05-2018 11:30 AM
15-05-2018 10:21 AM - edited 22-11-2018 10:15 AM
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
16-05-2018 07:41 AM
24-05-2018 03:58 PM
The best way to resolve this is through our contact centre as you need to go through security question before we gain access to your account. Please contact us here: 0860 123 000 for further assistance.
Let us know should you need us to intervene here.
28-05-2018 01:32 PM
I work during the week & don't have any bank close to me. Why can't you assist me online. This is the 2nd time this debit order went off on my account. I want contact details. I do not know how can debit orders go off & the bank do not have details.
I want that debit orders reversed now today
29-05-2018 10:53 AM - edited 22-11-2018 10:15 AM
20-06-2018 03:37 PM
This is total disappointment and incompetency by Standard Bank. Absa,FNB and the New-baby-on-the-block (Capitec), have this service through Online, App and Cellphone platforms. According to an article by Lorraine Kearney dated 7 November 2015 ; she said "Standard Bank also says it has plans to enable its customers to reverse unauthorised debit orders via online and mobile channels. My source IOL.CO.ZA
This implies that the bank's planning dates back three years ago and to date it bears no fruits whilst we continue to be frustrated by this unauthorised debits. DISAPPOINTMENT AND INCOMPETENCY.
03-07-2018 03:56 PM
26-07-2018 09:26 AM - edited 22-11-2018 10:16 AM