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A one-stop forum for all your banking questions
26-02-2019 10:10 AM
16-02-2019 05:31 AM
10-02-2019 04:12 PM
05-02-2019 01:58 PM
Hello @pdangale1992 ,
Please be advised that currently the feature to reverse a debit order using the mobile banking app is not available yet. You will need to visit your nearest branch or get in touch with customer care on 0860 123 000 in order to log a request for reversal. Kindly note that this needs to be done within a period of 45 days from the debit order date.
Kind Regards,
Mandy
05-02-2019 09:25 AM
05-02-2019 08:23 AM
05-02-2019 08:19 AM
01-02-2019 06:54 PM
30-01-2019 11:04 AM
29-01-2019 08:42 AM
Hello @Pikisani,
Please be advised that you are able to visit your nearest branch or contact our customer care on 0860 123 000 in order to log a reversal. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place.
Kind Regards,
Mandy
28-01-2019 07:03 PM
09-01-2019 08:58 AM
Hello @Amyjackson1,
Please be advised that it can take 2 to 4 business days to reverse a debit order from the day that the request is logged with our customer care or branch personnel. Should the funds not be reversed within this period, kindly note that you can contact customer care on 0860 123 000 or forward an email to [email protected] in order to be assisted further.
Kind Regards,
Mandy
08-01-2019 05:03 PM
08-01-2019 05:01 PM
25-12-2018 01:52 PM
24-12-2018 10:03 PM
21-12-2018 06:26 AM
20-12-2018 12:40 AM
04-12-2018 01:54 PM
Hello @ZaneleR413
Please advise if you still experiencing issue with this? You can request to cancel the debit order via online banking under transaction using your debit order details, Note, you will still need to contact us here: 0860 123 000 or visit the nearest branch for debit order reversal.
Let us know should you need further assistance on this.
Regards,
Boitumelo
03-12-2018 04:49 PM