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Community


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A one-stop forum for all your banking questions

how to cancel or reverse a debit order

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Akazi1
Occasional Visitor
MandyP
Community Coordinator

Good Morning,

 

Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.

 

Kind Regards,

Mandy

Seletamotse1
Occasional Visitor
leonkabeya
New Contributor
MandyP
Community Coordinator

Hello @GoldRecords7,

 

Please be advised that you will need to get in touch with our international customer care on 010 249 0423 in order to to be assisted with logging a reversal. Kindly note that this needs to be done within 45 days of the debit order date.

 

Kind Regards,

Mandy

 

 

GoldRecords7
Occasional Visitor
I’m abroad and I want to reverse and cancel a debit order. Best way?
MandyP
Community Coordinator

Hello @Buyie,

 

Please be advised that you will need to visit your nearest branch or contact customer care on 0860 123 000 in order to log a reversal. Kindly note that the request needs to be logged within 45 days of the debit order date. 

 

Kind Regards,

Mandy

8111060621080
New Member

Who is thi GAP MBS that are busy debiting my account?

Buyie
Occasional Visitor
I want to cancel a debit order for Clientele life which take place on the 26th of the month. Also to reverse that money which they took for this month .
Lungie
Occasional Visitor
How can reverse without going to the bank
Kholiwe
Occasional Visitor
How do I block all debit orders using the App?
MandyP
Community Coordinator

Hello @pdangale1992 ,

 

Please be advised that currently the feature to reverse a debit order using the mobile banking app is not available yet. You will need to visit your nearest branch or get in touch with customer care on 0860 123 000 in order to log a request for reversal. Kindly note that this needs to be done within a period of 45 days from the debit order date.

 

Kind Regards,

Mandy

pdangale1992
Occasional Visitor
I need to know how to cancel or reverse any unauthorised debit order using standard bank app
Taman
New Contributor
Taman
New Contributor
Tonir
Occasional Visitor
Standard bank prides itself on providing excellent service, yet your app does not give us the opportunity of cancelling unauthorized debit orders. Even young banks like Capitec have these options. This really sucks!! I am thinking of taking my business elsewhere !!!!
Dumi82
Regular Visitor
MandyP
Community Coordinator

Hello @Pikisani,

 

Please be advised that you are able to visit your nearest branch or contact our customer care on 0860 123 000 in order to log a reversal. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. 

 

Kind Regards,

Mandy

Pikisani
New Member
I need to reverse the money deducted
MandyP
Community Coordinator

Hello @Amyjackson1,

 

Please be advised that it can take 2 to 4 business days to reverse a debit order from the day that the request is logged with our customer care or branch personnel. Should the funds not be reversed within this period, kindly note that you can contact customer care on 0860 123 000 or forward an email to [email protected] in order to be assisted further.

 

Kind Regards,

Mandy