Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
18-09-2019 10:43 AM
Hello @Gina1234,
Please be advised that you can reverse a debit order of R200 and below on the mobile banking app and online banking should you need to reverse an amount above that, please be advised that you can contact customer care on 0860 123 000 for further assistance.
Kind Regards,
Mandy
18-09-2019 10:08 AM
27-08-2019 01:44 PM
I have a problem with these unauthorised Debit Orders accessing my Std Bank account. If there's no application to reverse available, then the bank must block the access and confirm with the account holder whether to pay or not. Another problem we encounter is that we don't even know who these transaction code belong to may be it would be better if their names appear. We do not have time to go to the bank everytime these transaction take place. If it only need the account holder to visit the bank for the reversal, then why don't you permanently block these hackers and let us come in person to authorise which account must the Debited. If there's no signed authorisation then no access.
Regards
14-08-2019 06:34 PM
11-08-2019 07:54 AM
30-07-2019 07:33 AM
Thanks for help
11-07-2019 11:41 AM
LOL the only debit you can stop is the one you know where its coming from call the branch as for unauthorised debits those you cant stop yerrr those thugs keep on changing the reference and its disturbing
11-07-2019 11:38 AM
True that myself i am tired of having to call in and reverse these R99.00 unauthorised debits
some banks even offer the option to block debits less than R100.00
STD bank has a lot of continous improvement to implement.
28-06-2019 05:04 PM
Hi there
I am trying to reverse an unauthorised debit order.
I've been able to do it for the last 2 months but now this month the system is not allowing me to reverse it.
It shows on my statement that it has been deducted but when I choose the option to reverse debit orders, the payment does not come up in the list of debit orders.
What can I do to get it reversed ASAP.
Thank you
27-06-2019 03:00 AM
06-06-2019 09:57 AM
01-06-2019 04:01 PM
08-05-2019 09:03 PM
07-05-2019 07:17 AM
03-05-2019 04:52 AM
24-04-2019 01:07 PM
I try to avoid going into the banks because of the long queues. I am sure I read that the new app allowes to cancel or reverse a debit order.
18-04-2019 02:55 PM
28-03-2019 09:59 PM
25-03-2019 10:30 AM
Good Morning,
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.
Kind Regards,
Mandy
16-03-2019 07:27 AM