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27-08-2019 01:44 PM
I have a problem with these unauthorised Debit Orders accessing my Std Bank account. If there's no application to reverse available, then the bank must block the access and confirm with the account holder whether to pay or not. Another problem we encounter is that we don't even know who these transaction code belong to may be it would be better if their names appear. We do not have time to go to the bank everytime these transaction take place. If it only need the account holder to visit the bank for the reversal, then why don't you permanently block these hackers and let us come in person to authorise which account must the Debited. If there's no signed authorisation then no access.
18-09-2019 10:43 AM
20-01-2020 01:07 PM
20-02-2020 10:56 AM
Please be advised you are able to reverse a debit order of R200 and below on the mobile banking app. For debit orders above this, you will need to contact customer care on 0860 123 000 or forward your account details to [email protected] with the subject line "debit order reversal" so that we can look into this and assist you further.
24-03-2020 10:59 AM
I was notified by Standard Bank SMS last night that a credit card transaction had been processed. Standard Bank call center 0860123107 in "CONGESTED" and I am unable to speak to an agent to assist in cancelling this unathorized card transaction.
The on-line supplier (Kaspersky), actioned a transaction for renewal without my authorization AND without the stated 7 day notification...
ALSO... The renewal, if authorized (which is was not) would only apply on 1st April.
There is also no other STANDARD BANK contact details, other than the 0860 number (above) to lodge this credit complaint for immediate cancelation action.
Please be advised that you can reverse a debit order of R200 and below on the mobile banking app and online banking should you need to reverse an amount above that, please be advised that you can contact customer care on 0860 123 000 for further assistance.
Here are steps to do reversal less than 200 on your Mobile Banking App:
Note, if you don't see any debit orders it means that you don't have debit orders less than 200 that went off your account in the last 40 days.