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how to cancel or reverse a debit order

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143 REPLIES 143
wolmaransgm29
New Contributor
Please how can i cancel or reverse unauthorised debits on my Access account
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Solution
Community Coordinator

Hi, you will need to visit your nearest branch for assistance.

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marksgwele
Occasional Visitor
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Community Coordinator

Hi, you will need to visit your nearest branch for assistance.

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mabure7
Occasional Visitor
Can you not do it on the phone app?
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Community Coordinator

Hi,

 

You need to visit your branch for assistance with this matter.

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siyabonganguse
Occasional Visitor
How to reverse unauthorized debit order using cellphane banking?
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Community Coordinator

Hi,

 

Unfortunately, you need to visit a branch to reverse unauthorized debit orders. You can not do this via cellphone banking.

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samkemak09
New Member
How to reverse a bank to cell phone transaction
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Abongile
New Contributor
What a lame response. One would not be here asking if she / he was willing to go to the branch! Self Service shall be SELF SERVICE. That is my money that I want to reverse, so whats the hack now?
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Abongile
New Contributor
Guys you need to buckle up, please allow us to reverse payments / debits using internet Banking or Apps. Instead of being told to bring Proof of Residence, ID, etc. Its really disturbing.
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Community Coordinator

Hi,

 

Please call our Self service Banking Helpdesk on 0860 238 837 for assistance.

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priscillamonyan
Visitor
How long does it take to get a reversed debit order
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Community Coordinator

Hello there,

 

Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature.  Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

 

Regards.

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Jazzman
New Contributor

Call 0860 101 341 for any Debit Order Reversal, the money is back in your account within 48hours.

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lutendom
Occasional Visitor
Capitec has a reversal option on their app. You'd think all that money we pay monthly is for some actual service delivery. Nxah. Fyi when Capitec bank gives us the business banking option I'll be first in line.
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Community Coordinator

Hi, this functionality is not available yet, I will escalate your feedback to our development team.

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muhluri0715
New Contributor
Good day I need to do reversal and stop the debit from my acco
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