Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

how to cancel or reverse a debit order

Solved
Reply
250 REPLIES 250
FanaM1
Community Coordinator

Hi, @ruitersfranklin.

 

Thank you for getting in contact.

 

Please take note that we have provided instructions for reversing a debit order.

 

Please let us know whether you successfully reversed the funds.

 

Regards,

Standard Bank Team

ruitersfranklin
New Contributor
I want to reverse debits that went off
FanaM1
Community Coordinator

Good morning, @Victor88.

 

Updated limit for debit orders.

 

Thank you for reaching out to us.

 

Kindly note that you can only reverse a debit order of less than R1000 and not a debi-check debit order.

 

How to reverse recent debit orders for amounts less than R1000:

To begin, go to your home screen and select Manage.

  • Choose Manage Debit Orders.
  • Select a reverse debit order.
  • Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
  • Select the debit order you want to reverse.
  • Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

 

Please let me know if this resolves your query.

 

Kind regards,

Standard Bank Team

Victor88
New Contributor
Struggling to reverse debit order in my banking app and the debit order doesn't appear on my debit but it's been deducted Why?
FanaM1
Community Coordinator

Hi @williamsmushfee.

 

We appreciate your communication with us.

 

We discussed the procedures to be followed when reversing a debit order.

 

Please take a moment to look into them, and if you are able to successfully reverse a debit order, let us know.

 

Sincerely,

Team Standard Bank

williamsmushfee
New Member
I want to reverse a debit order from zone fitness
FanaM1
Community Coordinator

Good afternoon, @Alija.

 

Thank you for reaching out to us.

 

Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.

 

How to reverse recent debit orders for amounts less than R500:

To begin, go to your home screen and select Manage.

  • Choose Manage Debit Orders.
  • Select a reverse debit order.
  • Select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
  • Select the debit order you want to reverse.
  • Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

 

Please let me know if this resolves your query.

 

Kind regards,

Standard Bank Team

Alija
New Contributor
Alija
New Contributor
I want to reverse a debit order from truworths
Jmoiloa
New Member
I just wanted to cancel or reverse a debit order on my account because I don't know what order is that for and I've never order something on my bank account
FanaM1
Community Coordinator

Good day Londiwe3.

 

We appreciate your contact.

 

We have provided instructions for reversing a debit order.

 

Have you completed the steps indicated above?

 

We anticipate hearing from you.

 

Regards,

Fana.

Londiwe3
New Member
ow to cancel or reverse a debit order
Leboneedward1
New Member
Reversing debit order u go to your stdbank app, select manage and select, debit oder. And u will see from there and also u can only reverse 500 or less
FanaM1
Community Coordinator

Good morning user.

 

Thank you for reaching out to us.

 

Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.

 

How to reverse recent debit orders for amounts less than R500:

To begin, go to your home screen and select Manage.

  • Choose Manage Debit Orders.
  • select a reverse debit order.
  • select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
  • Select the debit order you want to reverse.
  • Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

 

Please let me know if this resolves your query.

 

Kind regards,

Fana.

Standard Bank Team

FanaM1
Community Coordinator

Good day @eric60.

 

We appreciate you reaching out to us.

 

For you, we'd like to look into this situation. Please call us at 0860 123 000 and choose choices 3 and 3.

 

Regards,

Fana.

Standard Bank Team

eric60
Occasional Visitor
Money were deducted from my account without my concent the did not do anything yet that is n weak ago I want to do it myself
Boipelo23
Community Coordinator

Hi @mariaspandeel80 

 

Thank you for getting in touch,

 

 

Please follow these steps to stop a debit order using the app:

 

  1. Start by signing into the Banking App
  2. Tap ‘Manage’ on the bottom edge of the screen
  3. Select ‘Debit orders’ from the list of options
  4. Select ‘Stop a debit order’
  5. Choose which of your accounts this debit order relates to
  6. The app will now show you some important information that you need to understand
  7. Once you have read it, tap ‘Next’ on the top right-hand corner of the screen
  8. Choose the debit order which you wish to cancel
  9. Confirm that the details are correct before tapping ‘Stop’
  10. Tap ‘Reason for stopping this debit order’ and select a reason
  11. If you are satisfied with your choices, tap ‘Confirm’ on the top right-hand corner of the screen
  12. Accept the Terms and Conditions
  13. You can now see a green banner across the bottom of the screen, letting you know that your request has been submitted.

 

Let us know how it goes.

 

Kind regards,

Boipelo

Standard Bank Team

mariaspandeel80
New Contributor
Hi need help plz stop my unlimited policy debit order
FanaM1
Community Coordinator

Good day @Lk3.

 

For assistance with debit orders that are more than 40 days old, please contact our customer support team.

 

For assistance, please call 0860 123 000, choices 3 and 3.

 

Please let us know if you require any other support.

 

Regards,

Fana.