how to cancel or reverse a debit order

[FanaM1]

Good day @eric60.

We appreciate you reaching out to us.

For you, we'd like to look into this situation. Please call us at 0860 123 000 and choose choices 3 and 3.

Regards,

Fana.

Standard Bank Team

[eric60]

Money were deducted from my account without my concent the did not do anything yet that is n weak ago I want to do it myself

[Boipelo23]

Hi @mariaspandeel80 

Thank you for getting in touch,

Please follow these steps to stop a debit order using the app:

1. Start by signing into the Banking App
2. Tap ‘Manage’ on the bottom edge of the screen
3. Select ‘Debit orders’ from the list of options
4. Select ‘Stop a debit order’
5. Choose which of your accounts this debit order relates to
6. The app will now show you some important information that you need to understand
7. Once you have read it, tap ‘Next’ on the top right-hand corner of the screen
8. Choose the debit order which you wish to cancel
9. Confirm that the details are correct before tapping ‘Stop’
10. Tap ‘Reason for stopping this debit order’ and select a reason
11. If you are satisfied with your choices, tap ‘Confirm’ on the top right-hand corner of the screen
12. Accept the Terms and Conditions
13. You can now see a green banner across the bottom of the screen, letting you know that your request has been submitted.

Let us know how it goes.

Kind regards,

Boipelo

Standard Bank Team

[mariaspandeel80]

Hi need help plz stop my unlimited policy debit order

[FanaM1]

Good day @Lk3.

For assistance with debit orders that are more than 40 days old, please contact our customer support team.

For assistance, please call 0860 123 000, choices 3 and 3.

Please let us know if you require any other support.

Regards,

Fana.

[Lk3]

How to reverse my debit order, after I have received within 40 days

[FanaM1]

Good day @Shamila2 and @Felencia.

We appreciate you contacting us.

DebiCheck is a safe debit order payment solution that lets you to electronically approve the specifics of your debit order. This will prevent fraudulent debit orders from being performed, offering you greater financial control.

Assume you've signed a new mobile contract and need to pay your monthly payments via debit order. The DebiCheck procedure will be as follows:

To authorise your new DebiCheck mandate, we will send you an SMS.
You can validate the debit order information provided if they are correct.
The debit order will only be completed if you accept.
If you reject the debit order, it will not be processed.
We will not process your debit order if your information does not match the debit order.

Please note: To receive the DebiCheck SMS notifications, we need your latest cellphone number on our system.

You're welcome to visit our web page to get more information on how to reverse a debi-check debit order.

https://www.standardbank.co.za/southafrica/personal/learn/mobile-how-to-reverse-a-debit-order

We hope the information provided helped.

Regards,

Fana.

[Shamila2]

Using your cellphone

[Felencia]

Why cant you reverse a debit order on your app more than 500rand and when you go to the bank and dont want to reverse because they need proof

[SilindileMbo]

Hi Nstimbi33,

Thank you for reaching out.

Please note that you can only reverse a debit order of less than R500 and not a debi-check debit order, please check if the debit order you are referring to does fall under the above stated regulations. If so, and you are still unable to view it and reverse it. Please contact us on [email protected]  for further assistance. 

Regards

Silindile

Standard Bank Team

[Nstimbi33]

It doesn't show up in my reverse debit order content help

[Nstimbi33]

I saw a debit order on my bank statement but it doesn't show

[SilindileMbo]

Hi SITASE,

Thank you for reaching out.

Once the debit order has been successfully reversed. Your money should be back in your account within 2 business days.

Regards

Silindile Standard Bank.

[SITASE]

How long does it take to reflect when it says already disputed and returned

[SilindileMbo]

Hi Paulse

Thank you for getting in touch.

Please note that you can only reverse a debit order of less than R500 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R500:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• select a reverse debit order.
• select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

Please let me know if this resolves your query.

Kind regards,

Silindile.

Standard Bank Team

[Paulse]

How can a reverse the debit order

[SilindileMbo]

Hi Ss5784Py

Thank you for getting in touch.

Please note that you can only reverse a debit order of less than R500 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R500:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• select a reverse debit order.
• select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

Please let me know if this resolves your query.

Kind regards,

Silindile.

Standard Bank Team

[Ss5784Py]

Life carver

[FanaM1]

Good afternoon @MLKula.

Thank you for reaching out.

Kindly note that you can only reverse a debit order of less than R500 and not a debi-check debit order.

How to reverse recent debit orders for amounts less than R500:

To begin, go to your home screen and select Manage.

• Choose Manage Debit Orders.
• select a reverse debit order.
• select the account from which the money was debited (keep in mind that debit order reversals can only be made from a current or savings account).
• Select the debit order you want to reverse.
• Select a reason why you want to reverse the debit order.

To cancel a debit order, you must contact the party you have the signed contract agreement with, as only they can cancel the debit order, not your bank. It’s then up to you to ensure that the instructions are carried out.

Please let me know if this resolves your query.

Kind regards,

Fana.

Standard Bank Team

[MLKula]

I keep trying to reverse it but it says the same thing, is there not a toll free number I can contact?