01-08-2018 08:29 AM
01-08-2018 10:59 AM - edited 22-11-2018 10:18 AM
Hello @Rangata1974,
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
Kind Regards,
Mandy
01-08-2018 07:16 PM
27-08-2018 09:27 AM
How to reverse or cancel debit orders
31-08-2018 10:08 AM
31-08-2018 10:11 AM
01-09-2018 03:51 PM
05-09-2018 01:31 PM
25-09-2018 11:59 AM
27-09-2018 03:39 PM - edited 22-11-2018 10:18 AM
Hello @Mabalwa1,
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
Kind Regards,
Mandy
24-10-2018 10:12 AM
25-10-2018 10:08 AM - edited 22-11-2018 10:19 AM
Hello @Liana,
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
Regards,
Mandy
05-11-2018 05:25 PM
I have realised that there is an illegal direc debit I dont know from my account. How do I do to cancel it.
thanks
Maphuti Gondo
08-11-2018 09:59 AM - edited 22-11-2018 10:19 AM
Hello @3094,
Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature. Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.
Kind Regards,
Mandy
30-11-2018 07:36 AM
02-12-2018 04:31 PM
03-12-2018 04:49 PM
04-12-2018 01:54 PM
Hello @ZaneleR413
Please advise if you still experiencing issue with this? You can request to cancel the debit order via online banking under transaction using your debit order details, Note, you will still need to contact us here: 0860 123 000 or visit the nearest branch for debit order reversal.
Let us know should you need further assistance on this.
Regards,
Boitumelo
20-12-2018 12:40 AM
21-12-2018 06:26 AM
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