how to cancel or reverse a debit order

[Rangata1974]

Thanks for advice

[MandyP]

Hello @Rangata1974,

Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature.  Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

Kind Regards,

Mandy

[Ntshebele]

This bank does not value clients. Am moving my finances. When you call their agents, be prepared to wait 5 minutes before they pick up. Then they will take 5 minutes doing security checks and atleast 10 to 15 minutes while they tell you wait few seconds. It takes atleast 20 minutes of your airtime for them to reverse your money. Other banks have measures to prevent such unauthorised debits from client accounts
By the way, we used to be able to load the reversal on standardbank Internet banking. That capacity was disabled. I suspect this bank knows where this phoney companies are from. Atleast someone in this bank must be benefitting from this fraud. Otherwise why support it do much?

[Fiflas]

How to reverse or cancel debit orders

[Kingzp]

This must have an option on the app to do this. Capitec Bank have this option on thier app. It takes immediatly after reversing the money. No need to wait 48 hours. Standard Bank please provide this option.

[Kingzp]

I had the same issue in capitec and in no time my money was back though using their app.

[10102437228]

How to cancel a debit order

[Zanolene]

I need help to reverse a debit order and cancel it. Can you please assist

[Mabalwa1]

There's always this unauthorised debits for R99 and less. Surely I cannot drive for that. Please assist.

[MandyP]

Hello @Mabalwa1,

Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature.  Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

Kind Regards,

Mandy

[Liana]

Yes pls help

[MandyP]

Hello @Liana,

Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature.  Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

Regards,

Mandy

[3094]

I have realised that there is an illegal direc debit I dont know from my account. How do I do to cancel it.

thanks

Maphuti Gondo

[MandyP]

Hello @3094,

Please be advised that the bank regards the safety and security of our customers as crucial and has a zero tolerance approach to fraud of any nature.  Customers who notice an unauthorised debit order on their accounts are encouraged to contact their bank immediately to reverse the transaction. This can be done at a branch or through the call centre on 0860 123 000. There are no fees associated with this reversal as long as the transaction is reversed within 40 days of the transaction taking place. Customers who feel that they have been incorrectly debited or charged for a service that they did not subscribe to should also contact the company directly to stop any future debit orders. Customers are also encouraged to lay a criminal complaint with the South African Police Service. In turn, Standard Bank does report any suspicious transactions under strict regulatory guidelines to the relevant authorities.

Kind Regards,

Mandy

[Makhosonke1010]

Reverse payment

[Comfy]

That is what I always do, however I have been experiecing the same problem from the same people taking my money under a certain company name. My problem is having to call everytime this happens. A consultant told me that they cannot block these people stealing from me so I have to call whever they take money. I think it will be much better if we can be able to reverse the transactions directly from the app and then block them afterwards.

[ZaneleR413]

I called since morning for reversal and been holding for more that 7 Min and I'm using airtime.when I eventually go through now 10 Min ago my airtime was finished .and called again holding for long time I asked to be called when my airtime finished and they rudely refused.standard bank is dail

[Boitumelo]

Hello @ZaneleR413

Please advise if you still experiencing issue with this? You can request to cancel the debit order via online banking under transaction using your debit order details, Note, you will still need to contact us here: 0860 123 000 or visit the nearest branch for debit order reversal.

Let us know should you need further assistance on this.

Regards,

Boitumelo

[Neville3]

I want to reverse a debit order via my cell phone

[vusikhanya]

Hi, Admin,

Can I cancel a debit order using the app, as I just got a debit order of which I don’t even know it this morning?