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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

how to cancel or reverse a debit order

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jpmokoena
Occasional Visitor
Can u please increase a debt oder and I want to make a stop oder
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Khonani
Frequent Visitor
How do I cancel a debit that I arranged or did on my banking app.
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mjerana
Regular Visitor

Hi, how do i reverse an eft payment that i paid mistakenly into a paid-up account

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MandyP
Community Coordinator

Hello @mjerana,

 

Can I kindly ask that you get in touch with our customer care unit on 0860 123 000 or forward your account details, ID number and contact details to [email protected] with the subject line "reversing eft" for further assistance on this matter.

 

Kind Regards,

Mandy

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Bophela38
Frequent Visitor
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MandyP
Community Coordinator

Hello @Bophela38,

 

Please be advised you are able to reverse a debit order of R200 and below on the mobile banking app. For debit orders above this, you will need to contact customer care on 0860 123 000 or forward your account details to [email protected] with the subject line "debit order reversal" so that we can look into this and assist you further.

 

Kind Regards,

Mandy

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Kamo4
New Member
How do I reverse a debit order
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Scheedee
New Member

I was notified by Standard Bank SMS last night that a credit card transaction had been processed. Standard Bank call center 0860123107 in "CONGESTED" and I am unable to speak to an agent to assist in cancelling this unathorized card transaction.

 

The on-line supplier (Kaspersky), actioned a transaction for renewal without my authorization AND without the stated 7 day notification...

ALSO... The renewal, if authorized (which is was not) would only apply on 1st April.

There is also no other STANDARD BANK contact details, other than the 0860 number (above) to lodge this credit complaint for immediate cancelation action.

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Nomfundo3
Occasional Visitor
Hi there I need to reverse money back into my account via my app what do I do?
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FT1
New Member
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Boitumelo
Community Coordinator

Hello @Nomfundo3 

 

Please be advised that you can reverse a debit order of R200 and below on the mobile banking app and online banking should you need to reverse an amount above that, please be advised that you can contact customer care on 0860 123 000 for further assistance.

 

Here are steps to do reversal less than 200 on your Mobile Banking App:

  • Login to your App,
  • Select "Manage" from your menu bar,
  • Select "Debit orders" and select reverse a debit order,
  • Select the account you would like to reverse from,
  • All debit orders less than 200 will show, 

Note, if you don't see any debit orders it means that you don't have debit orders less than 200 that went off your account in the last 40 days.

 

Regards, 

Boitumelo

 

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LR2
New Member
How to reverse money with phone mobile app
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Suleiman1
New Contributor
I need to return a debit of 1168.26
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Nonhlanhla4
New Member
I want to reserve a medical aid Payne because I don’t belong to that medical aid since March 2020
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moris1974
Occasional Visitor
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anthonysmith52
New Member

double payment went through and i need to reverse the one payment


@thabiles001 wrote:
Unauthorised debit transactions in my account

 

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Caroline00
Occasional Visitor
This is not an answer I want to know what the procedure would be if a debit order would bounce?
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guguradebe
New Contributor
I applied for payment holiday at standard Bank still the take money out of my bank. I ask for reverse on the 26 may 2020 till now no response. This is a bad service I ever had
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sebutsoe
New Member

i like to cancel debit order of Finchoice 

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Candygal
Occasional Visitor
Hi I need help with a reverse debit order
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