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how to cancel or reverse a debit order

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JamesMthembu
New Member

I have a problem with these unauthorised Debit Orders accessing my Std Bank account. If  there's no application to reverse available, then the bank must block the access and confirm with the account holder whether to pay or not.  Another problem we encounter is that we don't even know who these transaction code belong to may be it would be better if their names appear. We do not have time to go to the bank everytime these transaction take place. If it only need the account holder to visit the bank for the reversal, then why don't you permanently block these hackers and let us come in person to authorise which account must the Debited. If there's no signed authorisation then no access.

 

Regards

 

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Gina1234
Occasional Visitor
So I take it that debit order can’t be cancelled without going into bank
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Community Coordinator

Hello @Gina1234,

 

Please be advised that you can reverse a debit order of R200 and below on the mobile banking app and online banking should you need to reverse an amount above that, please be advised that you can contact customer care on 0860 123 000 for further assistance.

 

Kind Regards,

Mandy

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