06-06-2015 09:59 AM
08-06-2015 10:37 AM
Changes for your OTP contact details can only be amended at a Branch. A document needs to be completed and sent to our Fraud department, by the Branch, so that your contact number can be updated for Internet Banking and OTP purposes. The change cannot be done telephonically.
02-05-2019 07:56 AM
The best way to resolve this is to make sure the number used is still syncing on her profile. If she did register for Internet Banking she will receive notifications every-time she logs into her online banking. If she is not then we need to investigate on our end. Please do as her to forward us this query with her account details and contact number for further investigation.
As soon as we receive this we will investigate and feedback to her or she can contact us here: 0860 123 000 for further assistance.