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This could possibly be due to a different number being linked to your current account, this could be an older number that you perhaps used before your current one. Kindly note that you will need to visit your nearest branch with your card and ID book in order to update your personal details, inclusive of your phone number.
please advise when i set up my internet banking my number did not go through as they say its not linked with my card,instead my mums number went through ...please can they have it changed asap