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Community


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prepaid recharge error

Reply
1 REPLY 1
Boitumelo
Community Coordinator

Hello @tyronzn,

 

This might be a technical error from that specific network not responding to the requested service. The service fee is not refundable even if the transaction is unsuccessful.

 

Regards,

Boitumelo

tyronzn
Visitor
Hi,

I'm trying to purchase airtime using the app but I'm getting a technical error message. The money is being returned to my account and I'm being charged a reversal fee. Why am I being charged for this?