Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

prepaid recharge error

Reply
Visitor
Hi,

I'm trying to purchase airtime using the app but I'm getting a technical error message. The money is being returned to my account and I'm being charged a reversal fee. Why am I being charged for this?
0 Kudos
Reply
1 REPLY 1
Community Coordinator

Hello @tyronzn,

 

This might be a technical error from that specific network not responding to the requested service. The service fee is not refundable even if the transaction is unsuccessful.

 

Regards,

Boitumelo

0 Kudos
Reply