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retrieve voucher number without cancelling instant money voucher

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9010175281088
New Contributor
I sent the voucher to a wrong number
9010175281088
New Contributor
Sent voucher to wrong number but I did not send the pin
FanaM1
Community Coordinator

Hi @Shepy.

 

You can retrieve the voucher number on any of our self-service platforms under instant money manage. Our team can also assist with the voucher by dialling 0860 466 639.

 

Kind regards.

Fana

Shepy
Occasional Visitor
nuruniesa
Occasional Visitor
Madiboane
New Member
The voucher number has been lost can i retrieve it
HANGULA0101
New Contributor
Pfumie
New Member
I didn't get my voucher number and pin
Andiswa21N
New Member

i was sent an instant money from a standard bank user on the 11 of july 2021. i then lost my phone before i could withdraw it... how can you guys help with this situation.   

 

your help will ne highly appreciated.

Kind Regards,

Vongani
Occasional Visitor
I have deposited my Voucher number by mistake
Thembiezn
New Contributor
I would like to withdraw my money without pin
Thembiezn
New Contributor
The cell number of the sender was wrong
Thembiezn
New Contributor
JJ24
New Member

The number you supplied is not available!

SZX
Occasional Visitor
How can I get the instant voucher number if someone I send it lost it?
Larry_Pilime
New Member

What kind of security check will we be subjected to? 

MandyP
Community Coordinator

Hello @Shoni,

 

Please be advised that if you've lost the Instant Money voucher number or deleted the SMS that contains the voucher number, you can contact our emerging payments call centre on 0860 466 639 to retrieve the voucher number after performing a security check.

 

Kind Regards,

Mandy

Shoni
New Member
I delete my voucher number by mistake how can i resend again
EstherM
New Contributor

The sms with the voucher number is not being sent on the first voucher.  Only when it is cancelled and another one created is the sms sent.  The problem is that now the full amount is more than the daily limit and I get charged every time for the transaction.

 

Where can we retrieve the voucher number without having to cancel and resend the instant money?

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