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A one-stop forum for all your banking questions
04-07-2022 02:00 PM
Hello there.
The voucher can be cancelled under instant money voucher manage. The funds will be reversed back into your account within seconds. If the voucher does not appear, It may be cashed out. You're welcome to get in touch with our team on 0860 466 639 for assistance.
Kind regards.
Fana.
01-07-2022 11:29 AM
01-07-2022 11:29 AM
28-06-2022 05:04 PM
Hi @Shepy.
You can retrieve the voucher number on any of our self-service platforms under instant money manage. Our team can also assist with the voucher by dialling 0860 466 639.
Kind regards.
Fana
25-06-2022 06:28 PM
18-05-2022 11:17 PM
18-04-2022 02:07 PM
31-03-2022 08:36 PM
31-03-2022 09:27 AM
24-08-2021 01:56 PM
i was sent an instant money from a standard bank user on the 11 of july 2021. i then lost my phone before i could withdraw it... how can you guys help with this situation.
your help will ne highly appreciated.
Kind Regards,
02-03-2021 06:17 AM
28-01-2021 11:07 AM
06-01-2021 04:06 PM
06-01-2021 03:47 PM
06-01-2021 03:45 PM
23-12-2020 06:37 PM
The number you supplied is not available!
02-12-2020 07:19 AM
11-11-2020 12:32 PM
What kind of security check will we be subjected to?
26-07-2018 01:02 PM
Hello @Shoni,
Please be advised that if you've lost the Instant Money voucher number or deleted the SMS that contains the voucher number, you can contact our emerging payments call centre on 0860 466 639 to retrieve the voucher number after performing a security check.
Kind Regards,
Mandy
26-07-2018 06:51 AM