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Community


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retrieve voucher number without cancelling instant money voucher

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New Contributor

The sms with the voucher number is not being sent on the first voucher.  Only when it is cancelled and another one created is the sms sent.  The problem is that now the full amount is more than the daily limit and I get charged every time for the transaction.

 

Where can we retrieve the voucher number without having to cancel and resend the instant money?

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8 REPLIES 8
New Member
I delete my voucher number by mistake how can i resend again
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Community Coordinator

Hello @Shoni,

 

Please be advised that if you've lost the Instant Money voucher number or deleted the SMS that contains the voucher number, you can contact our emerging payments call centre on 0860 466 639 to retrieve the voucher number after performing a security check.

 

Kind Regards,

Mandy

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New Member

What kind of security check will we be subjected to? 

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Occasional Visitor
How can I get the instant voucher number if someone I send it lost it?
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New Member

The number you supplied is not available!

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New Contributor
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New Contributor
The cell number of the sender was wrong
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New Contributor
I would like to withdraw my money without pin
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