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A one-stop forum for all your banking questions
12-06-2018 12:02 PM
Hello @DenverW
Could I kindly advise that you forward your account details, digital email address registered on the mobile banking app, as well as your ID number to [email protected] with the subject line "App crash on iPhone 7" so that our mobile app development team can look into this issue for you.
Kind Regards,
Mandy
11-06-2018 09:52 PM
22-10-2015 09:46 AM
Hi,
Please restart your device and try logging on again.
22-10-2015 06:38 AM
22-10-2015 06:35 AM
21-10-2015 10:56 AM
Hi Bridget,
We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s.
The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available soon.
We’re sorry for any inconvenience that this may have caused you.
Regards,
Standard Bank Team
21-10-2015 06:37 AM
20-10-2015 01:33 PM
Hi,
We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.
Regards,
Standard Bank Team
20-10-2015 01:22 PM
Hi there.
I have the same issue on the iPhone 6S. I put in my password and it just closes down after that.
I have downloaded and re-installed this as well, but same issue here.
Please advise asap.
Thx
Shaveen
19-10-2015 11:23 AM
Hi,
We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.
Regards,
Standard Bank Team
19-10-2015 09:20 AM
I have the same problem. 6s will latest IOS. Soon as I authenticate the app crash.
19-10-2015 08:10 AM
Hi guys - I have escalated to Standard Bank and would value their feedback and/or status in order to have this resolved, I have reinstalled and reset the app. Reset the iphone 6s again but nothing will fix this.
17-10-2015 12:21 PM
Hi ZoemDoef,
Thanks for bringing the matter to our attention. I have escalated the issue to the technical team. Should you need to clarify with a specialist, please email [email protected] and they will assist you.
Regards,
Standard Bank Team
17-10-2015 11:42 AM
Version 2.4.0
It never worked from the moment I installed it. I go through the process of logging in the first time, receive the OTP and it crashes after I enter the OTP and click next.
After this, I launch the app again, it prompts me for my finger ID, and crashes after I place my finger on the scanner.
17-10-2015 10:48 AM
Hi Zoem,
Which version of the APP crashes and how long has this been?
Regards,
Standard Bank Team
17-10-2015 10:13 AM
+1
Phone app crashes on the iPhone 6s
08-10-2015 10:05 AM
07-10-2015 03:57 PM
Aldso having this issue on a 6s phone. Registered but crashes as the app connects to secure server. Are you working on a solution as yet?
06-10-2015 04:48 PM
05-10-2015 05:38 PM
I am having the same problem with my iPhone 6s. I can't even log in, the app crashes before login is complete. Have deleted and reinstalled the app many times but it still crashes at login.