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Community


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why does the App crash on the iPhone 6s?

Solved
Reply
21 REPLIES 21
MandyP
Community Coordinator

Hello @DenverW

 

Could I kindly advise that you forward your account details, digital email address registered on the mobile banking app, as well as your ID number to [email protected] with the subject line "App crash on iPhone 7" so that our mobile app development team can look into this issue for you.

 

Kind Regards,

Mandy

DenverW
New Member
My phone keeps crashing as soon as I open the app.
StandardBank
Community Coordinator

Hi,

 

Please restart your device and try logging on again.

gendaniels
New Contributor
Request times out. Problem not solved! Did you test the app before going live?
gendaniels
New Contributor
Hi, downloaded the new app. Receiving a technical error. Can't even load my accounts.
StandardBank
Community Coordinator

Hi Bridget,

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s.

 

The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available soon.

 

We’re sorry for any inconvenience that this may have caused you.

 

Regards,

Standard Bank Team

Bridget
Occasional Visitor
I'm having the same problem on my iPhone 6s. I have tried reinstalling etc but the app just crashes on password or Touch ID. Please help. Thanks
StandardBank
Community Coordinator

Hi,

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.

 

 

Regards,

Standard Bank Team

shaveenbageloo
Occasional Visitor

Hi there.

I have the same issue on the iPhone 6S.  I put in my password and it just closes down after that.

I have downloaded and re-installed this as well, but same issue here.

Please advise asap.

 

Thx

Shaveen

StandardBank
Solution
Community Coordinator

Hi,

 

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.

 

 

Regards,

 

Standard Bank Team

joshuadevillier
Frequent Visitor

I have the same problem. 6s will latest IOS. Soon as I authenticate the app crash.

Chris_H
Visitor

Hi guys - I have escalated to Standard Bank and would value their feedback and/or status in order to have this resolved,  I have reinstalled and reset the app.  Reset the iphone 6s again but nothing will fix this.

StandardBank
Community Coordinator

Hi ZoemDoef,

 

Thanks for bringing the matter to our attention. I have escalated the issue to the technical team. Should you need to clarify with a specialist, please email [email protected] and they will assist you.

 

Regards,

Standard Bank Team

ZoemDoef
New Contributor

Version 2.4.0

 

It never worked from the moment I installed it. I go through the process of logging in the first time, receive the OTP and it crashes after I enter the OTP and click next.

 

After this, I launch the app again, it prompts me for my finger ID, and crashes after I place my finger on the scanner.

 

 

StandardBank
Community Coordinator

Hi Zoem,

 

Which version of the APP crashes and how long has this been?

 

Regards,

Standard Bank Team

ZoemDoef
New Contributor

+1

 

Phone app crashes on the iPhone 6s

StandardBank
Community Coordinator

Hi,

 

Can you please forward your query to [email protected].

RichardF
Visitor

Aldso having this issue on a 6s phone. Registered but crashes as the app connects to secure server. Are you working on a solution as yet?

StandardBank
Community Coordinator
draperkl
Solution
Occasional Visitor

I am having the same problem with my iPhone 6s. I can't even log in, the app crashes before login is complete. Have deleted and reinstalled the app many times but it still crashes at login.