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A one-stop forum for all your banking questions
Could I unknowingly have made a purchase if I walk past the terminal?
No. Your card has to be within 4cm of the contactless terminal and held for more than half
a second and the merchant must have first entered the amount for you to approve.
Is there any chance that payments may be taken twice from my account?
Contactless terminals are designed to accept one card per transaction at any time
How do I know that my transaction information is secure?
The contactless technology platforms are based on secure EMV chip technology, which
provides both data protection and transaction security via the use of keys and the latest
encryption technology. Transactions are processed through the same payment network
as EMV chip transactions.
Why aren't signatures or PINs required?
To ensure that using contactless technology is as simple and convenient as
cash, merchants that accept contactless payments do not require you to sign or enter
your PIN for small purchases of under R500. Some Merchants may request a signature
Is this technology as secure as my current card?
Yes. The MasterCard® or Visa security systems will continue to offer you protection from
unauthorised transactions. In addition, with contactless technology, you retain control of
your card during the transaction, which reduces the risk of fraud.
What do I do if my contactless card has been lost or stolen?
As with any other card, if you have lost your card or suspect unauthorised activity on your
account, stop using your card and contact the Customer Contact Centre on 0800 020
How do I activate tap to pay using the app
You can nominate posts from the Talk section to the community’s Learn knowledge base.
Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.
If the post meets the criteria, we’ll turn it into a knowledge base article.
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