I have had a small savings account with Std "for ever"- used so infrequently that I cannot actually remember when last I transferred money into or out of it. My domestic worker asked me to save some of her salary for the balance of the year and I have done so in this account - ( for noteworthy interest as we know) but picked up the alarming fact that the bank actually charges ( wait for it, the nomenclature is beyond belief ) a "management fee "of R17.00 pm. So, over the year to date R193.00 has been charged for this service. I wonder why clients walk.
I work for the most innovative bank in SA. Prepare your argument around the % bank charges is , in relation to the total balance. 2) You beleive that the bank charges are excessive. 3) What is the "Value added" benefit of that bank charges in relation to an account that is relatively inactive? 4) If he say no, politely advise him that you will be contacting OMBUDMANS. 5) Ask him what available product they have that can reduce the bank charges?
2 year ago, someone clone my card and defrauded me for a substantial amount of cash. Fraud dept was acting technical with me stating that this is a 6 weeks process and i will be accountable for the interest on the account. After an heated exchange with the Head of the Fraud dept, i decide to override him and subsequently despatched an e-mail to the CEO of the Bank. Within 2 day, everything was reversed ,even the bank charges on the transcations.
but preston colour me confused, (aside from your not knowing where you work) .. you naturally bank with the bank you work at (or do you bank with another bank ??) yet their fraud department is so useless you have to go over their head ..
3 different banks. Sweeping occurs on Payday. Fraud dept will consider everyone a suspect. Unless you stick your "F U" finger in their face and override their protocol, you will be a victim twice over.