Poor Service from Standard Online Trading !!!

[Maggie]

Is anyone else experiencing bad service. Money requested last week has STILL not been paid into my account despite several e-mails from Standard confirming that it has. This is the second time this has happened. Was informed last time 'Sorry we are having some glitches'. This is NOT GOOD ENOUGH!!!

[SimonPB]

to my knowledge all payments requested before 2pm have been paid .. if your expereince is different, speak to my call center ..

[Maggie]

I can assure you the funds are not in my account. Why should I phone your call centre at my expense when I have sent them 4 e-mails this afternoon informing them that the funds are not in my account ?

[SimonPB]

email turn around is 24-48 hours ..

[GL]

Who do you bank with?

[SimonPB]

Maggie .. all we have is a payment request on the 24th which was paid out yesterday at 12.56pm ..

[DST]

Please send Maggie a list of SA Public Holidays.

[GL]

I love it when people rant about poor service IN ANGRY CAPITAL LETTERS ON FORUMS WITH LOTS OF EXCLAMATION MARKS!!!!!!!!1 Only to find out the misunderstanding was on their side. Maggie, say sorry to SBFM (and Simon) for ranting like a lunatic.

[sponono]

did transfer from trading account this morning. checked my bank account now. voila, the money has been received. who is complaining?

[john_1]

The problem I have is I keep asking for money and they keep telling me that I dont have any...I mean really, whats up with that. What kind of a bank is this.

[#11]

Maybe Maggie is trying to increase her overdraft this way?

[Bangbielie]

The e-mail responses are not 24-48 hours. I have been waiting for a response since Monday 9h21.

[SimonPB]

yes no maybe .. the initial email was responded to .. your Monday email was a follow up to the initial and is being dealt with internally ..

[THRESHOLD]

What reallt is disconcerting is logging on to your OST account and finding your share balances are all incorrect; and instead of having cash in the account, you owe STANDARD A meg or so!

[DEP]

Eish... no problem with OST. Been with them around 16 yrs. You wont do much better elsewhere. Never banked with STD bank as a bank, my accounts with ABSA and Ned, however, when it come to OST. Std is ahead of other banking group.

[DEP]

Ps... I like Simon's style. He never agrees with my opinion, which makes it fun (and makes you think, sometimes gives you more courage to go for it and prove him wrong)eg buy gold or go short etc.

[striker]

..A survey published this week ,names SBK the most expensive for bank charges amongst all banks - an ignominious title took away from ABSA !!!

[#18]

Then buy SBK shares

[DEP]

Banking charges and OST charges diff. comparing apples with oranges here.

[SimonPB]

an DEP, youu messing with things here .. all your last three comments I may feel compelled to agree with .. you see where this is going .. but instead me thinks maybe a little nap as I have a two hour presentation shortly, an coffee nto helping ..