I have written so much about this here and directly to the [this] service provider over the last 12 months or so. I have spoken to SEQ 2x this morning after I started receiving problems from about 09:00. Only after 12 did the call center acknowledge that there could be a problem. I say again - this product is not mature enough to be deployed in this trading environment. The second problem I have is that the communication from SEQ is not up to "Standard" when problems do happen. We have all these wonderful communication tools, but for some reason SEQ does not inform us. I find this service / product unacceptable. BUT more is the absolute lack of proper communication and commitment to communicate to the client.